Bank of America Reviews and Complaints

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Customer Retention / Failed Service

Insight to Personal experience as a BOA cardholder for over 1 decade

Bank of America Reviews

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  • Modification-Predatory Lending Practices



    Bank of America is both predatory and an unethical institution. They have only one agenda, to target the exact people they are supposedly trying to help. There is not an incentive for them to preform modifications because if you have PMI and you have made payments on your home for several years it is in their best interest to foreclose on the home so they actually are making more money than if they were to reduce your interest rate. Plus they are pocketing what monies you put down to secure the loan. BOA has one agenda, to take your home but also mislead you by saying that they are running... More...
    (Real Estate, Brokers, Mortgages)
    sabrinamoya's Picture   sabrinamoya    0 Comments   Comments

  • Insurance Claim



    I spoke with B of A Property Claim Services regarding endorsement on claims check to repair hail damages to my home in Mississippi. The representative from B of A was very polite, friendly, helpful and professional. She located my documents and confirmed that the check was returned via U.S. Postal service within the past 3 days and should arrive by end of the week. I looked at prior reviews and I want everyone to know that B of A was very helpful and professional. Thank you B of A. GWS from Mississippi More...
    (Insurance)
    altadena43's Picture   altadena43    0 Comments   Comments

  • BOA complicit with fraudulent tanning company



    Bank of America needs to change its policy where a wronged person must provide all evidence while the perpetrator does not to show evidence. We bought a kit from spraytan LA in October 2912. There was a verbal phone agreement for an item for sale on craig's list. If the sale was agreed to on the spot the item would cost $1000. less. There was no email sent to buyer confirming the sale. There was no packing papers in box with contract. 14 days were usual return time, but package did not arrive in 14 days. When credit card charges arrived, spraytan LA had over charged by $2900.... More...
    (Credit Cards, Finance, Banks)
    joypau30's Picture   joypau30    0 Comments   Comments

  • Bank of America Service



    Absolutely the worst service I have ever had by any business anywhere. 1. Asked for my same debit card number and was told that was possible and then received a new debit card with a different number. When I tried to call any number anywhere that had to do with customer service, I was connected to my account information. Ridiculously hard to get an actual person on the phone. Even if it was not possible I believe I deserve an explanation or could have been warned in advance. 2. Was not told about $5.00 fee to get new debit card. Understand that would cover the cost to make the thing... More...
    (Credit Cards, Finance, Banks)
    bmueller's Picture   bmueller    0 Comments   Comments

  • Bank of America, short sale nightmare



    We are trying to purchase a short sale home through Bank of America. We had to move out of our home on Jan. 1st and put a bid in on the home in question the same day. The owners accepted the bid and we were told that the bank was working with them and we should hear something soon. I own a small business and we needed to rent two storage units and a home but expected to hear about approval fairly soon. It's now going on four months and we have been told for weeks that everything is completed except one signature but still nothing. We now find ourselves having to move again for who... More...
    (Credit Cards, Finance, Banks)
    scooter3334's Picture   scooter3334    1 Comments   Comments

  • Timely Response / Customer Satisfaction



    I am extremely satisfied with the timely response from Bank of America. About 24 hours ago, I put in a complaint pertaining to their assets department. Less than 12 hours after posting my complaint, I got a very informative response. There was a misinterpretation on the agents behalf, but Bank of America informed me that the property was not going up for auction and that our offer had been accepted. Its customer service practices like these that make a business really stand out. These practices keep their business reputation growing in a sound manner. THANK YOU Bank of America. My husband... More...
    (Credit Cards, Finance, Banks)
    admendez's Picture   admendez    0 Comments   Comments

  • Bank of America unethical practices by assets mortgage department



    On February 15, 2013 an assets manager for Bank Of America called my husband and told him that they were not going to put the house we were interested in for auction. She went on to tell him that we just had to amend our last offer and that they would take the asking price. We got approved for the loan and met up with the real estate agent to change the paperwork that same day. On February 22, 2013 we got a phone call from our agent stating that the bank had changed their mind and the house was going up for auction. This was a dream home for us and we did as we were told by the bank. Where... More...
    (Credit Cards, Finance, Banks)
    admendez's Picture   admendez    2 Comments   Comments

  • Customer Service 1-800-732-9194 (Avrey Id 51249)



    I call bank of american customer service today regarding my credit card. I had to pay something with credit card by today, so yesterday, I went to my bank of america account to transfer fund directly to my credit card so I could use fund right away. When I did the transfer, bank took money out from my bank account right away, but my credit card was in processing the credit and they are not available until Monday. I call them to if they could transfer back the money so I could use to the found, but they say no it could not be done. So where is my money now? Anyway, I call the customer... More...
    (Miscellaneous)
    schae's Picture   schae    0 Comments   Comments

  • unpleasant experience about the consumer care



    i was calling for get my online ID back. the first time i wait 20-30 minutes, but it was good, the guy helped me nicely, and everything i provided was right my address, date of birth. i am appreciate. He give my online ID back. then i find out i forget my online password too.i called again, and it spend me another 30 minutes. it ok, i can wait. A girl helped me, when she heard i forget my online password and security questions, she make me feel that she is disappointed than me. after i give her all me information, she told me she can't do anthing, beacuse my information is... More...
    (Credit Cards, Finance, Banks)
    douge28's Picture   douge28    0 Comments   Comments

  • bank of america property claim fraud!!!



    Bank of America is the most shameful company I have dealt with. Since October 2012 I have been fighting with bank of america to return my insurance check to repair my property. I have used every dollar I had saved to repair the water damage to my home. I have called over 40 times, and faxed and resent paperwork twice a week. The story changes every time I call. The so called supervisors dont know a thing to resolve and get anything handled. They sent someone to inspect my home to verify it was completed 2 months ago and told me now they have to send someone out again to verify the repairs... More...
    (Credit Cards, Finance, Banks)
    marpont4's Picture   marpont4    0 Comments   Comments

  • Short Sales with B of A are a nightmare



    I am a realtor that work with several banks. But I have heard from everyone in the industry that B of A is the hardest company to work with regarding getting a resolution. I worked two files with B of A and they took almost one year to clear. The bank ask you to follow the agent resource center but, I think they need to review the process themselves. No one can get in touch with the negotiators no one can do anything even if you give them information needed. The voice mail states allow 2 days for reply. That's a joke. They never contact you back. I have listing that are B of A... More...
    (Credit Cards, Finance, Banks)
    rhomier's Picture   rhomier    0 Comments   Comments

  • Claims Department



    This institution has probably the worst customer service I've ever experienced. Not only do the employees lack the ability to solve problems, when you finally are able to speak to a supervisor you are spoken to very rudely and given no solution. After making a claim that was never resolved, I called to find out they had not even opened the claim because they had lost my paperwork. After re-submitting this claim and waiting 40 days (with no response) I called again and was told that there was an error and my claim was never re-opened. Nothing has been resolved and no one has made an... More...
    (Credit Cards, Finance, Banks)
    amd3510's Picture   amd3510    0 Comments   Comments

  • screwed over by Bank of America!



    Bank of America SUCKS! These institution committed FRAUD, PLAIN AND SIMPLE! You don't keep stringing people along in the hopes of saving their home,ONLY TO HAVE AN ULTERIOR MOTIVE IN MIND ALL THE WHILE! They deliberately MISLEAD folks, that the only way you are going to a Loan Modfication, is if you are late on your mortgage payments.And after all the BS that they have put my Husband and myself through the only way to make this right is to call off your attorneys who are breathing down our necks,... More...
    (Real Estate, Brokers, Mortgages)
    dixiechick61's Picture   dixiechick61    0 Comments   Comments

  • Bank of America lost a customer for live over a $12 fee.



    I cashed a refund check mailed to me by a multimillion dollar communications company. The check was returned as canceled. ( a mistake by the communications company, who immediately sent me a new check) Bank of America then charged me a $12 returned item fee. I called customer service to ask them why they charged me after a very reputable company's check was returned and asked them to kindly remove it from my account. The customer service rep was absolutely no help, so I asked for the highest supervisor available. The supervisor (who by the way was very rude) then proceeded to tell... More...
    (Credit Cards, Finance, Banks)
    bradshaj's Picture   bradshaj    0 Comments   Comments

  • MODIFIED MORTGAGE LOAN PROCESS



    I'm appalled at the utter incompetency of this major institution. Over one year ago I contacted Bank of America to discuss modification of my mortgage after my divorce. After months of submitting and resubmitting various paperwork, they told me in June 2012 that I was approved to enter into a "trial period". I had to pay this lower modified amount for three months and everything should be fine. I did so, meanwhile there records reflect that I'm behind on my payments because I'm not making the normal mortgage payments. I've never been late in 15 years and... More...
    (Credit Cards, Finance, Banks)
    jeanwin23's Picture   jeanwin23    0 Comments   Comments

  • property claims



    Worse company EVER!!! I have been waiting for some funding from insurance claim due to hurricane. I had almost $20k in damages. I have received insurance check in October 2012, to this date, 1-21-2013, I have not got a single penny back from BAC. I have been getting the run around since October 2012. I recently contacted them and told them that they would NOT be getting my montly note until I got some or all of my insurance money so I can start repairs to my property, including my damaged roof!!!! They are the worst bank in the f*^king United States. My next thing is filing a lawsuit... More...
    (Real Estate, Brokers, Mortgages)
    scn3212's Picture   scn3212    1 Comments   Comments

  • Bank of America aids fraud



    Bank of America has become the scum of the earth in my eyes. I will begin to actively make public the number of ways you have aided to drain an elderly couple of all their money and possessions. First, my elderly parents own a house at the shore. They were sitting on their front porch minding their own business when a shyster stopped by off the street and talked them into a reverse mortgage. Second and most unbelievable, yesterday someone called pretending to be their granddaughter and talked them into wiring 10 thousand dollars for"bail" money. Your bank helped them to do that.... More...
    (Credit Cards, Finance, Banks)
    suhall's Picture   suhall    1 Comments   Comments

  • fees for wire transfer



    i was charged $50 for a wire transfer when I did it online. It does not stated that there is a fee for the wire transfer. it just state "null" I took "null" and meaning nothing void, non-existent. It lists the ACH fees for 3 days and 7-days, but just says "null" for the same day wire. I do not think it is fair I was charged a total of $50. Yes it may have been disclosed when I initially opened the account, but I have had my account since 1993 when it was Craigin Bank, and this was my first wire. More...
    (Credit Cards, Finance, Banks)
    blake3016's Picture   blake3016    Read The Conversation   Read The Conversation

  • Wire Transfer Problem



    My son has a business, and he had some unexpected expenses crop up, so he asked if we would do a same-day outside-the-bank transfer to cover him for a few days. At 2:36 p.m. on Friday, I did the online transfer. Both he and I received e-mails that the transfer was pending, but the money was not sent by Saturday morning, so I called B of A customer service. After giving numerous proofs of identity, I was told I needed a different department. That happened again, until I got to the third person, who asked 10-12 ID questions of both me and my husband, but still couldn't give us an answer!... More...
    (Credit Cards, Finance, Banks)
    Janet76's Picture   Janet76    0 Comments   Comments

  • Mortgage Fraud



    I keep hearing about so many people that let/lost their houses in foreclosure and they received assistance. I owned a home (with my mortgage through Bank of America) which I had to borrow money from my mom to put money down on. I was married and going through a divorce with a BOA mortgage employee at the time, and he put me into a 5 year interest free loan back in 2005. I was current on my payments for 5 years, but when it came to 2010, it was when no one knoew what the market was going to do so I needed to refinance. Bank of America refused to refinance my loan because muy mom was not an... More...
    (Real Estate, Brokers, Mortgages)
    DCP5's Picture   DCP5    0 Comments   Comments

  • Bank of America Cash Rewards credit card



    If you like a credit card that isn't worth the piece of plastic then this is the credit card for you. The card only worked 4 or 5 times in the few months I owned it. It never worked at fuel stations, probably a way for the bank to save on cash rewards. It declined a purchase of socks at target. It became a game of chance at restaurants. If you don't mind the "sorry sir the card was declined" in front of your friends then get this card. Speaking to customer service in the phone they said they needed to "work out my spending habits" as if buying groceries at the... More...
    (Credit Cards, Finance, Banks)
    PSM12's Picture   PSM12    0 Comments   Comments

  • Loan prequalification



    I have an account with BoA since my MS study. After school, BoA is always my bank for direct deposit and all the financial activities. However, I went to one of the branch of BoA (20 Ranch Drive, Milpitas, CA 95035) today (Dec/29/2012) for loan prequalification, the loan specialist took a glance on my company's online W-2 and said it was editable and not acceptable. I told her it was my company's online W-2 and was always IRS accepted, she said that even if it was IRS accepted, it was not the regular type W-2 and was not acceptable by BoA. Is it really true that there is a... More...
    (Real Estate, Brokers, Mortgages)
    kingofforest's Picture   kingofforest    Read The Conversation   Read The Conversation

  • Jersey City branch- unprofessionalism in customer service



    Hi, my name is Daria I have never done a bad review in my life before. the only reason I am doing this is to let your business know how unsatisfied and irritated your customers can get just because of terrible customer service in your branches( if you care of course) my issue was today that i waited for 40 min in business line in one of your branches to make a withdrowal from a business account! the branch location is 303 Central Ave, Jersey City, NJ 07307. the manager's name was Alejandra. when you come in to the bank they greet you and incourage you to take the business line if you... More...
    (Credit Cards, Finance, Banks)
    bankofamerica's Picture   bankofamerica    1 Comments   Comments

  • NLB Services



    We are extremely unhappy with the business tools service online. Their secure ID Code has been down for 3 days and as a result we are unable to send any wires out or add any new vendors. Since we were relying on their business tools, we have such a big issue with our customers now. Their customer service tells us that it will take another week to resolve this issue. I am so surprised that it takes them 10 days to resolve such a critical customer issue and they don't even seem to take it seriously. Their IT department should be fired and totally replaced!!! More...
    (Credit Cards, Finance, Banks)
    nlbservices's Picture   nlbservices    1 Comments   Comments

  • holding deposits



    I deposited a check into my business account that was drawn on Bank of America in the amount of $345. This check was recognized by the ATM as a closed account. Bank of America did acknowledge that this was an error and sent me a letter apologizing for the error, but continued to charge me overdraft fees and label my account as an account that received overdrafts making all other check deposits placed on a 2-1/2 week hold even when the checks were drawn on their bank and funds have been paid with 3-5 business days. I augured with Bank of America that my money is seating in limbo and my... More...
    (Education, Schools)
    DebbieHBryant's Picture   DebbieHBryant    0 Comments   Comments

  • BofA - refinance



    We applied for refinance in June 2012. Being current borrower we'd thought BofA has some sort of customer retention policy and we'll get decent rates, service, etc. Today, over 4 months later we'd been denied based on the appraisal that came with acceptible property value; however, per lender's request, the appraisal had been changed to "subject to" condition; therefore, loan denied due to unacceptible condition of the collateral. So, how independent is this appraisal if the Lender changes it the way they want? In addition, as a part of employment verification,... More...
    (Real Estate, Brokers, Mortgages)
    juliareview's Picture   juliareview    0 Comments   Comments

  • bank of america over charges fees and poor service



    i kept getting late charges against my account that i was not prepared for because i forgot i had the account open and it kept getting charges. the fees were very high and kept acumulating. i went in and closed my account. a month later i got a statement that said again i was getting late charges. so again i went in and closed the account. a month later i got a staement in the mail that looked like account was still open so i called the 800 number. i went through an automated list of b.s. for 15 minutes finally the last option was to talk to an associate and that it was going to be a 40... More...
    (Credit Cards, Finance, Banks)
    clintonnihill's Picture   clintonnihill    0 Comments   Comments

  • customer service



    im 100 % dissatisfied with the customer service starting with the branch manager that didn't even get involved, nor was concerned at why i was crying desperately including the account executives they have no compassion, did not go beyond their ability to help me solve a simple issue, did not have any authority, false advertising regarding hurricane sandy in which i am affected. allure me to believe that the funds will be available the next day and now i have to wait 6 days 4 funds to be release. i struggled for over 3 hours at the branch on the phone being transferred back and forth to... More...
    (Credit Cards, Finance, Banks)
    kmateoarias's Picture   kmateoarias    0 Comments   Comments

  • Payment



    While the creation of the mega banks was supposed to provide exponential service, it has produced some of the most inefficient financial institutions in the country. Then President Obama names them as one of the banks that "can't fail" thus giving them no incentive to improve their services enough for a customer to expect to receive the information regarding their account that BofA os obligated to provide. Whatever you do, refinance at your local community bank and keep your money out of the super banks. Its just a matter of time before printing money destroys the dollar and... More...
    (Government, Civil Services, Politics)
    rossguy77's Picture   rossguy77    0 Comments   Comments

  • Bank of America refinance



    I had originally dealt with one woman back in June 2012. Our info was turned over to a second woman. would love to name names but I won't. BOA was informed in July 2012 that closing could not take place on 8/31 but could on 8/30. On 8/29, we did not know if we would close on 8/30. I told them we had to know so we could make arrangements to leave early from work to make closing but still we did not know. We both left early on 8/30 to make closing at 3 pm. When I got home at 2 pm I had a voice mail message from the closing saying because he did not have docs from BOA, we would not close... More...
    (Credit Cards, Finance, Banks)
    kaykow's Picture   kaykow    0 Comments   Comments

  • Rude and Harassment



    Instead of going to an ATM to withdraw money, I prefer going to the teller because I am willing to wait in line and request for somewhat new bills rather than old ones. The teller, Fernando, completely ignored my request and just gave me old bills. He even talked to another lady named Rosa about the situation and afterwards they both agreed that they didn't want to give me new bills. I waited in line again so I could talk to another teller and return the old bills but it turned out that Fernando and Rosa told that teller to not follow my request of getting what I wanted. It was... More...
    (Miscellaneous)
    upsetanonymous's Picture   upsetanonymous    1 Comments   Comments

  • How the Government & Bank of America Destroy Small Businesses



    As Bank of America bought Countrywide Loans, our loan was transferred to Bank of America, and we continued to pay Bank of America our current home loan payments. Also, our business had a $50,000 line of credit with Bank of America in addition to a $75,000 line of credit with Advanta Bank Corporation, which we had yet to use. When we attempted to activate our line of credit with Advanta Bank Coporation due to difficult times for our business, we were told the company was purchased by Bank of America. Bank of America would later tell us that this line of credit we had been saving has... More...
    (Credit Cards, Finance, Banks)
    polymetals's Picture   polymetals    0 Comments   Comments

  • Holding a low amount of money for 11 days



    I deposit a check through the ATM on Sat. 8/11/2012 in the amount of $604.00. I went to the ATM on Wed. 8/15/2012 to find out they have a hold on $304.00 in my account that is so crazy like this check was $5,000.00. I called the bank several times to see why they can't even give me a good reason, they are so sorry I would not let my DOG get a bank accouint through them and I'm going to leave this bank, because they are getting crazier as the days go by. They have the nerves to tell me they have to put a hold on the $304.00 until Wed. the 22nd of August thats 11 days now thats what... More...
    (Legal Services)
    tarmstrong's Picture   tarmstrong    0 Comments   Comments

  • bank of america exchange euro money to us dollars



    on saturday JULY 28TH 2012 around 11:00 am ,i went to a branch of bank of america at6636 Hwy 64 E, knightdale NC.All i want it to do was exchanging euros money to us dollars for my father who was with me at the bank,the assistant manager asked for my id and my bank card(i am banking with bank of america for 11 years now).She told me the exchange rate ,took the money 500 euros and started working on it.She left the office came back and told me i couldn't have my money back right now ,i have to wait until monday cause their is a process.i was very surprised and mad asked for my euros... More...
    (Credit Cards, Finance, Banks)
    abdul's Picture   abdul    0 Comments   Comments

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Bank of America Comments


dpratt says: (3 years ago)
 0
I fucking hate BOA



mike1213 says: (4 years ago)
 0
I TRIED TO DO A LOAN MODIFICATION AND BANK OF AMERICA DOES NOT KNOW WHAT THE HELL THEY ARE DOING...I AM A PISSED OFF HOMEOWNER LIKE EVERYONE ELSE...BANK OF AMERICA RECEIVED BILLIONS OF DOLLARS TO HELP HOMEOWNERS AND THERE NOT DOING A DAM THING IN THIS ECONOMY...WHAT THEY ARE DOING IS SPENDING OUT MONEY ON CEO'S VACTION, HOTELS, AND THERE RICH HOMES!!! MR. OBAMA HOLD THESE BANKS ACCOUNTABLE THEY ARE NOT HELPING OUT THE ECONOMY...THEY SAY BANK OF AMERICA...BANK OF OPPORTUNITY IS THAT A JOKE? THEY ARE NOT DOING A DAM THING...



peppaige says: (4 years ago)
 0
Much of the same story with me. Ever notice how the bill you get from Bank of America has a special postmark that isn't dated.....
payments are posted usually one day late. caught them with a posted date that was a Sunday and had previously asked them if they worked on Sundays. They said no!
No way for customers to track when they actually get the bill and it's posted. So they can do whatever they want. No wonder they have billions of dollars in profits in the last couple months. They are nothing but a scam with these late charges everyone is getting.



BoABADBUSINESS says: (4 years ago)
 0
2years ago a credit card company i used was bought by BoA, they changed the way payments were credited, I was marked late due to their errors. Then my business card (MBNA) was bought by them, again a disaster, online banking was changed so they pulled funds from my business acct to pay my personal acct instead of my business cards resulting in a huge credit on personal, and no payment for business acct. (also at issue conmingling funds) This took 4 months to straighten out, I received multiple calls weekly on the two credit cards, had to explain each & every time their error. Now, BoA bought LaSalle, again a disaster. Home Equity line this time, not crediting my payments and then charging interest plus fees on the unpaid amount. This time each call has been made on my behalf by the local branch. I have been promised copies & explanations of the amounts billed, none have yet been mailed to me. In going over my records, I am 3 months in advance of payments due, yet they are charging interest because LaSalle handled payments differently than they do. NEVER DEAL WITH BANK OF AMERICA!!!!! I have switched to Chase & am very happy with both my personal and business bankers.



BoABADBUSINESS says: (4 years ago)
 0
2years ago a credit card company i used was bought by BoA, they changed the way payments were credited, I was marked late due to their errors. Then my business card (MBNA) was bought by them, again a disaster, online banking was changed so they pulled funds from my business acct to pay my personal acct instead of my business cards resulting in a huge credit on personal, and no payment for business acct. (also at issue conmingling funds) This took 4 months to straighten out, I received multiple calls weekly on the two credit cards, had to explain each & every time their error. Now, BoA bought LaSalle, again a disaster. Home Equity line this time, not crediting my payments and then charging interest plus fees on the unpaid amount. This time each call has been made on my behalf by the local branch. I have been promised copies & explanations of the amounts billed, none have yet been mailed to me. In going over my records, I am 3 months in advance of payments due, yet they are charging interest because LaSalle handled payments differently than they do. NEVER DEAL WITH BANK OF AMERICA!!!!! I have switched to Chase & am very happy with both my personal and business bankers.



DISCOURAGED says: (5 years ago)
 0
IN 2003 I HAD MBNA CREDIT CARD I ALSOHAD MY DAUGHTER ON IT AS AN AUTHORIZED USER. I DECEDIDED TO HAVE HER REMOVEDAND NOTIFED MBNA.FEW MONTHS LATER I RECEIVEABILLIN THE MAIL FOR $16,000
AND I DIDN'TEVEN HAVE A PIN NUMBER. I WAS TOLD THAT IWAS RESPONSIBLE FOR THESE CHARGES.




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