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Bank of America Reviews

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  • Check to BOA to be endorsed for #4478

    First week of August, I sent to BOA an insurance check for their endorsement. It has been near a month and the check has not been returned to me. I have placed three calls to their office and told they will endorse the check and return it as the insurance claim does not exceed $10K. One rep told me that their was no record of a check as it was not posted into my account. Hello why would it be posted into my account? Then I get a notice in the mail stating my inquiry has been received and they are looking into, then I get another notice stating that my loan is being serviced through another... More...
    (Real Estate, Brokers, Mortgages)
    galloretta61's Picture   galloretta61    1 Comments   Comments
  • Worst customer service in the industry

    I have been a long time customer of BOA since 1997, while on vacation my bill arrive at my PO Box. The date the bill was due was 7/14, today the 7/21 I stopped by the grocery store on my way home from vacation to get groceries. My card was declined and I had no idea why so I called them and they explained why. I explained my situation and as a longstanding customer that has never missed a payment in all of those years and has used my Bank account to pay each statement cant they just draw it out so I can buy my groceries. There poor record keeping did not have any of my information in their... More...
    (Credit Cards, Finance, Banks)
  • Closing local drive throughs

    Apparently some highly paid executive(s) somewhere decided that saving costs at the expense of customer service was a worthwhile move. Probably most BOA customers have experienced one of their many decisions to cut customer service or implement/ increase fees. It is rare to even get someone to answer the phone at our local branch... they just let it ring. While it will take some time to change the numerous direct deposits and direct billing , this is the straw that broke the camel's back. More...
    (Credit Cards, Finance, Banks)
    Cevon's Picture   Cevon    0 Comments   Comments
  • Charlotte Loan Department

    I have a loan with BOA for 18 years. The interest rate finally got low enough for me to reapply for a refinance. They had sent me pre-approved loan refinance requests every month for years. I called for the refinance. We are retired but make sufficient money to qualify for a loan plus have an 800 credit score. They have asked for everything I own. Even trying to make me prove the cash deposits I have made to my account. My bank said it was cash. What do they want, serial numbers? No one will call you back or answer the phone. The loan was scheduled to close on June 1 but they... More...
    bigmike's Picture   bigmike    0 Comments   Comments

    This branch has horrible customer service! No one smiles or treats you nice! You feel like you are in cathlic school and you will get repremanded by the tellers. They say welcome to bank of america, but dont even bother to lift their eyes and make contact or smile. You are left wondering trying to figure out who the heck said that as there are a few with no customers and all looking down to what ever it is they are doing. The long line of customers are all pointing to who spoke as they can see im lost and the teller doesnt even bother to figure out why with such a long line no one has gone... More...
    (Credit Cards, Finance, Banks)
  • Bank of America North Wichita Branch

    Every time I come to this branch, I receive TERRIBLE customer service. The manager at this location has no business working in customer service. I had to actually tell her I AM THE CUSTOMER so she would realize she could not talk to me in the manner that she was. I am LIVID and absolutely fed up with the way this branch thinks they can treat customers. The manager needs to lose her job. That's how rude she was to make me that upset and I never wish that upon anyone. Her peers need to address this with her ASAP as it was not OK how she handled the situation at all. She is very... More...
    (Credit Cards, Finance, Banks)

    Texas St, Fairfield Branch of Bank of America needs to STOP delaying teller window service on BUSY Friday afternoons when the line backs out into the parking lot. Tellers have a routine of ASKING to INFORM everyone of new products & services....many patiently listen, few act on suggestions, which is an outlandish waste of time........I have not had this miserable experience any where else ....... seems a unique Fairfield Branch branch management issue. Waiting 40 minutes to deposit cash from a car sale is simply too long to need to wait for such a simple transaction......seeing 3... More...
    (Credit Cards, Finance, Banks)
    beemerfred's Picture   beemerfred    0 Comments   Comments
  • In bank branch customer service

    I have banked with Bank of America for 38 years (began when it was known as NCNB). I have never experienced such horrible branch customer service as I have in the last months. It does not matter which branch in the city that visit, there are only 1 or 2 (if lucky) tellers on the line including the drive through window and tons of people in line waiting in line outside in the drive thru AND inside. I know Bank of America is encouraging making deposits through the app. However, when you don't have good strong cell service that is impossible to do. The employees are doing the best... More...
    (Credit Cards, Finance, Banks)
    shanes's Picture   shanes    0 Comments   Comments
  • Bad Customer Service

    Our branch has about 8 teller windows, but it seems that the bank only has 2 to 3 tellers at obe time, and as a result, the line is horrible. It appears as though the bank manager always approaches the line of people trying to force them to go and use the ATM, and if some of the people choose not to, she makes rude comments (I.e. "You will just have to stand in line then!" This bank services a large area and its mostly middle age to elderly customers who would rather utilize a teller. Its a shame that bank of america doesnt seem to care about their customers. 8701 Western Ave,... More...
    (Credit Cards, Finance, Banks)
    BobHenny's Picture   BobHenny    0 Comments   Comments
  • Horrible Company!!

    I recently went into this location and presented my debit card that has my name and "Bank of America" on it. I was trying to get some general customer service, but instead they treated me like something on the bottom of their shoe they had stepped in. They said I am not a Bank of America customer. What? I am holding a debit card and have used it on a daily or weekly basis for years! They said "we sell our name and logo to other companies. Therefore you are NOT our customer." They were horribly rude and acted like I was an outsider and not allowed in their gang. I am only... More...
    (Credit Cards, Finance, Banks)
    ssssddddssss's Picture   ssssddddssss    0 Comments   Comments
  • Bank Of America

    (Credit Cards, Finance, Banks)
    LOLLIEJEAN's Picture   LOLLIEJEAN    0 Comments   Comments
  • BOA holding our insurance money

    We lost our home to a fire on 10/31/13. Our insurance claim from State Farm had to be sent to BOA. It has been 7 months of heartache to work with the property claims department of BOA. From the beginning we were never told the correct information as to what documents they needed from us. Every time we call, we are speaking to a different person who has different information. We can't ever contact the same person and they don't return phone calls when they say they will. It takes over 30 days to get installments paid so that we can pay our builder. The only thing holding us... More...
    (Repair Services)
    erlr4906's Picture   erlr4906    0 Comments   Comments
  • mortgage loan

    I have been dealing with this issue for 2 years and have not gotten any cooperation from Bank of America. I made an extra payment about 2 years ago that was suppose to be applied to the next month so that all the payments that followed would also be about 30 days early to reduce finance charges. It was incorrectly applied by one of their employees. I have spent many hours on the phone and have sent in extra money more than once and this error has still not been taken care of. I have talked to reg employees who call me and I have contacted the business and asked to talk to general managers.... More...
    (Real Estate, Brokers, Mortgages)
    boahater1's Picture   boahater1    0 Comments   Comments
  • Terrible Service

    I went to the O'Connor branch of B of A in Irving, TX. I was told to wait until someone got free. I waited 20 minutes although every person was on a computer and not the phone. Finally one person gets up and since I am the only person waiting, I stand assuming she is going to finally help me. At that time, a lady walks in the front door and runs up to her. The B of A employee starts helping her. I said "excuse me, I have been waiting 20 minutes" and the employee turns to the customer and speaks Spanish and then walks away and continutes helping her. I asked the... More...
    (Credit Cards, Finance, Banks)
  • Worst customer service

    We have a business account with Bank of America. I frequently make deposits at a local branch. I have been to 4 separate branches, looking for one with decent customer service. It doesn't exist. All four branches are the same. Two tellers and 25 people standing in line. I have complained every time that I go in. They could care less. Usually 1 hour to make a deposit. WHAT EVER YOU DO, DON'T OPEN AN ACCOUNT WITH BANK OF AMERICA!!! More...
    (Credit Cards, Finance, Banks)
    MICHLYNN's Picture   MICHLYNN    0 Comments   Comments

    CHOOSE ANOTHER BANK!!! They might possible be the worst bank i've ever dealt with. Closed an old joint account with my ex husband. Later I find out it was reopened due to an autopay he set up for his own bills. (My new bank and 2 other's I contemplated joining all told me when I close an account, IT'S CLOSED! They don't reopen it for any ridiculous reasons.) Went into the bank and explained to them that I did not authorize these charges. They said too bad we don't care you are still responsible. A week later they take the money out of my personal account with them... More...
    (Credit Cards, Finance, Banks)
    jem0924's Picture   jem0924    0 Comments   Comments
  • International division

    Traveled to italy, wallet stolen. ContactedBOA international immediately. We were assured a replacement card in a couple of days. Checked on status , new person wrong information, after more than 10 phone calls, with many hang ups and dropped calls, only to have to re circle their automated system ,yet again, and speak to yet a new rep, they still had info incorrect, ended up taking a $100 cab ride to retrieve our debit card from UPS facility . Offer of emergency cash came on the 6 th day, Amex ,had us emergency cash in 5 mins, Every rep we spoke to claimed they were checking notes,... More...
    (Credit Cards, Finance, Banks)
    Kmarie36's Picture   Kmarie36    0 Comments   Comments
  • Never apply for Bank of America home loan

    My contract with seller was in December 2013 (loan approved by BoA). My first inicial contact with BoA just after that. All paper work submitted to BoA on January 13. 2014, and my closing supost to be on January 30. 2014. They are wasn't able to close and we file extension. Seller approve and new closing scheduled for Febrary 20. 2014. After February 20. 2014 I paing $50 every day late fee to seller. Today is Friday March 8. 2014 and Bank of Ametica still don't know when closing going to be. Thank you BoA for put me in situation to pay over $1000 for your stupid birocracy and... More...
    (Credit Cards, Finance, Banks)
  • B of A horrible money

    We are a struggling family with a small business and have had enough of ( THE BANK OF AMERICA ) . They have no problem taking the money out of your account the second you use your bankcard , but when a transaction is return by a company that has debt. your account for any reason it takes the bank a week to give your money back to you. The only reason for this we believe is to get you to use the account in the hopes its in the minus state so they can charge the now $35.00 used to be 45.00 gotcha fee. More...
    Struggler54's Picture   Struggler54    0 Comments   Comments
  • Bank of America Home Mortgage

    - Seeking to refi our 5% fixed 30 yr on $1.025M mortgage on our primary residence (only real property owned). - 3 appraisals since October, ranging from $1.725 to $1.815; equity >$700k / ~60%LTV - $800k in retirement accounts / $55k in CD account / 750 credit scores - Other debt = 2 auto loans, approx $40k total; 2 credit cards 8 years of homeownership BofA can't close on 4.25% fixed 30yr zero points after months of documentary minutia. - Don't like that I have not filed 2 full years of tax returns as a self employed attorney. - Don't understand the tax... More...
    (Credit Cards, Finance, Banks)
    WorkinMan's Picture   WorkinMan    0 Comments   Comments
  • Closure of Drive Thru Teller Window

    The drive thru teller window was closed at my neighborhood branch several months ago located at Forest Hill-Westover Branch in Richmond, VA. It is hazardous and unsafe to walk from the parking lot across ATM traffic to the bank entrance. Closure of this service is also discriminatory to elderly and disabled as there is only 1 parking space for handicapped and the area is difficult to navigate. I have complained to the staff at the branch, to the manager, and to his customer relations manager (she did not even bother to call me back). Rationale for closure given to me ranges from a lot... More...
    (Credit Cards, Finance, Banks)
    cricket14's Picture   cricket14    1 Comments   Comments

    I tried to access my account online today and received a message that my account was not open, despite having just received email notification that my statement was available. I called customer service and found out that a merchant had a "mass compromise of card data" and that my online access was cut off until I received a new card. First I'm told that I would get the new card December 3 and that I would not be able to access my account OR shop online with the card until then. I had to wait to speak to a manager to find out that I could use the card, but just not access... More...
    (Credit Cards, Finance, Banks)
    tony11727's Picture   tony11727    0 Comments   Comments
  • mortgage-was told I was modified only to not be ........5 years of trying

    Home loan for 10 plus years with BOA.. tried for a modification, Nov 2008.. Was told after a 2 hour answering of questions that I qualified and would be receiving paperwork. Received PW, signed and sent in new payment only to be told we have no record of a modification. Filled out the modification paperwork atleast 15 times or more, over nighted them and did all I was asked to do. Finally I was forced into a short sale that BOA drug out for 15 months and the buyer backed out. I have contacted my Mayor, Senator, BOA president, and HOPE hotline, NO HELP!!!! I was forced out of my home... More...
    vixend330's Picture   vixend330    1 Comments   Comments
  • Mortgage (line of credit) Extension

    We had placed literally 50 phone calls to BAC and talked to over 15 different people. When greeted with an answering machine, most calls were not returned. Phone meetings were scheduled but the BAC rep did NOT call! My husband would sit at home all day waiting for the phone call that never came. He had many other things to do but it was THAT important. We were transferred from place to place. Of course with each new person, we would have to start all over again explaining the situation. We mailed or faxed more than 200 pieces of paper for documentation (you can tell this company is... More...
    (Real Estate, Brokers, Mortgages)
    ekx1's Picture   ekx1    0 Comments   Comments
  • BankAmeriDeals

    Used the Holiday Inn deal recently. Thoroughly read all of the fine print, as some deals have different stipulations. This had NO maximum (we were surprised buy this). You could only use it one time and it was for a short period of time. We spend $1500 and were supposed to receive 10%. When the pending deal showed only $50, I called. The representative read through the deal and also saw NO maximum purchase. She said that her computer showed "Amount pending" so she thought perhaps the amount would reflect $150 once it posts. She transferred me to a specialty agent who verified that... More...
    (Credit Cards, Finance, Banks)
    LaMaz's Picture   LaMaz    0 Comments   Comments
  • Poor business practice

    While on an Alaskan Airlines flight last Dec. the flight attendants passed out an application for Alaskan Airlines mileage credit card. The flight attendant said the card would include 25,000 bonus miles and a free annual companion fare. I filled out the application and in Jan. received my B of A Alaskan Airlines card. I recently tried to use the card to make flight reservations for a trip and found it did not have those benefits at all. I contacted Alaskan who told me to contact B of A. I was able to apply for the correct card, a "signature" card, but was told the bonus miles... More...
    Pcrock57's Picture   Pcrock57    0 Comments   Comments
  • Bank Of America - Mr. Obama, pls pls HELP !!!

    My Dearest Friend in the world, a lady called Donita living in San Diego is 79 years old and about to loose EVERYTHING. She has already lost her business due to the economic downturn. Bank Of America is foreclosing on her home after qualifiying for a loan modification, and other two programs of BA. BA have rejected and refuse to help her. REASON PUT IN WRITING FROM BA: REJECTED BECAUSE THEY CANNOT REACH HER AND PAPERWORK SENT IN IS INCOMPLETE. Never ever once was a msg left on home, work or cell phone. Paperwork sent 4 times registered post. PLEASE MR. OBAMA, PLEASE HELP US !! DONITA... More...
    (Credit Cards, Finance, Banks)
    RUGGEDGC's Picture   RUGGEDGC    0 Comments   Comments
  • BankAmeriDeals: Never got my cashback

    I signed up for the 15% cashback (Max: $500) BankAmeriDeal for Patagonia on the BoA website. I made a $2000 purchase with Patagonia shortly thereafter while the deal was still active. I never received even a dime cashback. I called customer service who brilliantly replied it was because I had spent more than 500 dollars on the transaction thus making it ineligible. 5 transfers later and about 90 minutes later, I still had gotten nowhere and never received the 90 dollars cashback that I had signed up for. What a scam. I recommend boycotting BoA credit cards if you have the option. I... More...
    (Credit Cards, Finance, Banks)
    99reeldeals's Picture   99reeldeals    3 Comments   Comments
  • Modification-Predatory Lending Practices

    Bank of America is both predatory and an unethical institution. They have only one agenda, to target the exact people they are supposedly trying to help. There is not an incentive for them to preform modifications because if you have PMI and you have made payments on your home for several years it is in their best interest to foreclose on the home so they actually are making more money than if they were to reduce your interest rate. Plus they are pocketing what monies you put down to secure the loan. BOA has one agenda, to take your home but also mislead you by saying that they are running... More...
    (Real Estate, Brokers, Mortgages)
    sabrinamoya's Picture   sabrinamoya    0 Comments   Comments
  • BOA complicit with fraudulent tanning company

    Bank of America needs to change its policy where a wronged person must provide all evidence while the perpetrator does not to show evidence. We bought a kit from spraytan LA in October 2912. There was a verbal phone agreement for an item for sale on craig's list. If the sale was agreed to on the spot the item would cost $1000. less. There was no email sent to buyer confirming the sale. There was no packing papers in box with contract. 14 days were usual return time, but package did not arrive in 14 days. When credit card charges arrived, spraytan LA had over charged by $2900.... More...
    (Credit Cards, Finance, Banks)
    joypau30's Picture   joypau30    0 Comments   Comments
  • Bank of America Service

    Absolutely the worst service I have ever had by any business anywhere. 1. Asked for my same debit card number and was told that was possible and then received a new debit card with a different number. When I tried to call any number anywhere that had to do with customer service, I was connected to my account information. Ridiculously hard to get an actual person on the phone. Even if it was not possible I believe I deserve an explanation or could have been warned in advance. 2. Was not told about $5.00 fee to get new debit card. Understand that would cover the cost to make the thing... More...
    (Credit Cards, Finance, Banks)
    bmueller's Picture   bmueller    0 Comments   Comments
  • Bank of America, short sale nightmare

    We are trying to purchase a short sale home through Bank of America. We had to move out of our home on Jan. 1st and put a bid in on the home in question the same day. The owners accepted the bid and we were told that the bank was working with them and we should hear something soon. I own a small business and we needed to rent two storage units and a home but expected to hear about approval fairly soon. It's now going on four months and we have been told for weeks that everything is completed except one signature but still nothing. We now find ourselves having to move again for who... More...
    (Credit Cards, Finance, Banks)
    scooter3334's Picture   scooter3334    1 Comments   Comments
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