Bank of America Support Tickets All Reviews

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Bank of America Reviews

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  • Fraud



    I have a problem with Disney going into my account without my knowledge. They have taken $40.39 out of my account causing me to have an Overdraft fee of $35.00 for a product I did not order and I also had Bank of America to put a stop on this to keep them from going into my account when they so feel like it. So, I'm filing a claim against them because they had no right going into my account period. More...
    (Credit Cards, Finance, Banks)
  • Loan harassment



    I had a loan with Bank of America that was discharged in bankruptcy court back in November of 2011. To this day I still receive monthly invoices with late fees and accumulating interest. 3 months ago I was even contacted by a debt collector. When I explained and gave him my attorneys name and number he assured me the statements would stop. But they have not. I have written to every possible person at Bank of America and there customer service could not help. There is know contact info on these invoices either. I need someone at Bank of America to contact me so I can get this resolved. John... More...
    (Credit Cards, Finance, Banks)
  • fees for wire transfer



    i was charged $50 for a wire transfer when I did it online. It does not stated that there is a fee for the wire transfer. it just state "null" I took "null" and meaning nothing void, non-existent. It lists the ACH fees for 3 days and 7-days, but just says "null" for the same day wire. I do not think it is fair I was charged a total of $50. Yes it may have been disclosed when I initially opened the account, but I have had my account since 1993 when it was Craigin Bank, and this was my first wire. More...
    (Credit Cards, Finance, Banks)
  • Loan prequalification



    I have an account with BoA since my MS study. After school, BoA is always my bank for direct deposit and all the financial activities. However, I went to one of the branch of BoA (20 Ranch Drive, Milpitas, CA 95035) today (Dec/29/2012) for loan prequalification, the loan specialist took a glance on my company's online W-2 and said it was editable and not acceptable. I told her it was my company's online W-2 and was always IRS accepted, she said that even if it was IRS accepted, it was not the regular type W-2 and was not acceptable by BoA. Is it really true that there is a... More...
    (Real Estate, Brokers, Mortgages)
  • SHORT SALE



    Approval of short sale was over 6 months ago. Signing of last agreement by Bank has taken 6 months. They agreed to do it, but don't follow through with the docs. After months of delays, 10 days ago they claim they "lost" all the paperwork. Now the docs have been replaced for them, but still no action. Complaints cannot be made because of the short sale system. No access to anyone in authority. Called "general" supervisor for Bank of American. Was told my "complaint" (request for action) was added to the notes of the file (computer). Found out that... More...
    (Real Estate, Brokers, Mortgages)
  • Information Needed for 5 Months



    I have been waiting for 5 months for an answer on an amended price that we put in on a property in Manchester NJ. Mr. Cowart who is handling this short sale/foreclosure has not responded to at least 100 emails from the listing agent (that the bank hired) selling agent, nor myself. All we want is an answer - it took 2 days to accept the offer but once we found out about all the issues/problems with this home we handed in an amended offer and 5 months later not a single word - counter offer - nothing. It is making a hardship on us because we cannot re-sign our yearly lease so we changed to... More...
    (Real Estate, Brokers, Mortgages)
  • Unreturned funds



    Bank of America and foreclosure Long story short (or I will try)...I lost my job. I had a 780 credit score and a large amount in savings. After almost 3 years savings, credit score gone. Good news I got back into my field and a decent job. We communicated with BOA throughout ordeal. I sent them a check for 1000.00 and ten days later a check for 1500.00. The 1000 was returned electronically and I received a letter the 1500 was being returned. Well we were approved for a process that lets us avoid foreclosure and make our loan good. they need a check for 3000.00, I have 2000.00 in my account... More...
    (Credit Cards, Finance, Banks)
  • cancellation of credit card



    I have been with Bank America for Ten years and paaid my payment ontime every month, and when I asked for new pin number they did a credit review and said I had other credit accounts near their limit and they felt uncomfortable with me and cancelled my card no notification at all. All acconts on my credit were paid every month ontime no late payments at all.Why punish me because my wife have has three operation since 2005 and has fibromyaliga , in pain all day.Bank America do not care about its customers.They did not realize that I just made a $ 800.00 payment on my account. Where is the... More...
    (Credit Cards, Finance, Banks)
  • Fraudulent Forecloser



    My wife purchased 8 properties 9 years ago from a finance company that closed its doors. The loans were passed on to Countrywide and then Bank of America. The original seller has now come back and foreclosed on the properties after 9 years saying he was never paid by the bank. Bank of America has been unable to provide us with cancelled checks or anything that would indicate that the seller was paid at closing. The closing attorney was also unable to provide us with the cancelled checks stating that they are not kept over 7 years. We also found fraudulent security deeds on the properties... More...
    (Real Estate, Brokers, Mortgages)
  • Scammed by Gold Option Loan program



    I have a Bank of America Gold Option LOAN account at 14.99% that I opened over 3.5 years ago. I wanted to consolidate a lot of credit cards, all varied interest rates (but all lower than 14.99%)after I got on my feet, financially. I was told by a BOA representative that although the rate was high, I could pay off my debt in 7 years, since it was a loan, not a revolving account. I never missed a payment, added any to the balance, and have incurred other debt because of this large payment. However, it will not be paid off in 7, 8, or even 8.5 years because it is NOT A LOAN. It is still... More...
    (Legal Services)
  • Mortgage



    I can't pay my mortgage online because of a mistake that no one at the Bank seems to be able to take care of at this time. I have never been late on on my account and someone posted something on my account that stops me from making my payments online. I was on the phone for 90 minutes plus and it still have been resolved. I talked to 5 different people who kept transferring me back and forth saying that it was someone elses responsibility to remove the codes that were posted incorrectly. More...
    (Real Estate, Brokers, Mortgages)
  • Annual enrollment fouled up again



    My annual enrollment packet for health insurance offered no options. My online acct was the same. I called last Tues and started a service request 2-123107151 phone for enrollment is 800-556-6044. I have called 4 times since then and I have no faith that they even know the problem much less anything being done about it. I had other problems with them last year after Tom's death. I am the domestic partner of a deceased B of A retiree. Since Tom's death the Bank has been horrible to me. I realize they don't much care for things like domestic partnership in Charlotte, but it is... More...
    (Insurance)
  • Bank Of America



    My friend had a stroke in December, 2010 and went on temporary disability for 6 months. We notified bofa immediately, she has lived in her home in southern california for 30 years. I have never seen such predatory practices and vicitmization of an individual that i have witnessed by Bank of Amercia!!!! After an extensive run around, lying, closing files without notifcation, she received a notice of sale on her door yesterday morning. If I hadn't been helping her, I'm certain she would be dead from what Bank of Amercia has tried to do to her. We followed their instructions... More...
    (Real Estate, Brokers, Mortgages)
  • lower the interest of my 2nd loan



    I was with another bank and was able to refinance my first mortgage. During that process, B of A bought my loan from the original lender. I asked B of A if they can help me modify my 2nd loan,now with them, because I am paying 12.75%! I know,again, 12.75%! They asked me to submit all of my financial information. After 3 months, I received a letter staiting that I didn't qualify with the Home Affordability Program beacuse the said loan was not the 1st lien or the 1st mortgage on the property. Then I was asked to apply for an "In house modification". After 5 months of calling... More...
    (Credit Cards, Finance, Banks)
  • carelessness or theft



    On two occasions I gave several bags of change to my bank branch for deposit into my account. The bags were sent to "vault services" for counting. The first batch of coins were miscounted by a small amount, $1.19 which I figured to be just a fluke, but after the second bag was sent we got an accounting that was $90.15 short. The bag which contained $390.15 when we sent it was said to contain $300.00. What are the odds that a bag of loose change would have an even amount like that in it? The investigation consisted of them asking me if I wanted a listing of the number of quarters,... More...
    (Credit Cards, Finance, Banks)
  • phone calls



    Nearly everyday at my office and home, someone is calling from the following number 800 669 0102 and asking me to verify personal information regarding my home loan. I refuse to provide any information and they give me a call back number in response. I do not intend to call the call back number and I want these people to quit disrupting my day and business. If you all have an issue with my home loan, then send me a letter on your stationary and provide proper itentification. My name is Blin B. Whitney and I my home is located in Van Alstyne, Texas. I need to reveal nothing else. If... More...
    (Real Estate, Brokers, Mortgages)
  • holding insurance claim check



    BOA is holding my insurance claim check. If they would have endorsed the check I would be able to pay down the heloc I used to finance the original repairs to my investment property. Now I have to use my heloc to fund the insurance claim repairs while I wait for them to inspect and allot me funds to make repairs. If BOA is going to hold my funds and waste my time jumping through their hoops they should compensate me for interest plus my time. More...
    (Insurance)
  • Abstract Issues



    BofA purchased my home loan in 2000 and filed an assumption of mortgage. When they did so they made two errors. They sold the loan in 2003 and filed a satisfaction of mortgage and again made two errors. I have been trying since Oct to get them to make the corrections and have hired an attorney to assist me. He has made sure the paperwork on my end is correct but BofA continues to deny that their is a problem. More...
    (Legal Services)
  • Fees Due on my account



    Unexplained fees complaint - Mortgage payment I had my mortgage sold to Bank of America from Countrywide Loans. I have consistently paid my mortgage on time if not on time with late fees. Last year I recieved a notice from my homeowners association notifying me that they were going to foreclose on my property because my association fees were consistently behind. I contacted Bank of America to see if my HOA had the authority to do this if, so if there was anyway they could assist me. Bank of America told me to fax them all of the papers I had from the HOA and they would let me know in 48... More...
    (Real Estate, Brokers, Mortgages)
  • Getting good C/S



    My mother opened a savings account for me when I was fifteen years old, so I was very happy to change to my own account when I turned eighteen. BOA gave me a checking account and credit card which I didn't need or what. The credit card was linked to my debit card, so I always thought I had money. I didn't realized until my mother questioned me about my card card what was really happening. On Dec 4, 2010, my account was compromised for approximately $900.00. This amount I must be responsible for because my friend had my debit card. I used a lack in judgment by giving my friend my... More...
    (Credit Cards, Finance, Banks)
  • Mortgage Modification Request



    I am a 59 year old blank female, living in my home for over 13 years. I am employed, my salary (*gross 2,940) has been reduced, net, $2380/month. In January 2008, I was divorced. I have only one (1) household income now. In August 2009, I hired the Law Offices of Matthew Wildermuth, 800-960-6044, 630-967-6557, located at 1900 W. 75th Street, Woodridge, IL 60517, to help me modify my mortgage (1st & 2nd mort), and to keep my home from foreclosure. After attempting modification myself, unsuccessfully. My mortgage was originally with Countrywide (both 1st & 2nd mortgage). BOA... More...
    (Credit Cards, Finance, Banks)
  • over draft



    My name is William Austin I had a checking account with Bank of America that ended in disgust. My account had fraudulant charges on it, which caused overdraft charges. Bank of America did an investigation and concluded that I was Liable for the charges and the overdraft charges. Now Bank of America threatens to (without a hearing or anything)report to the credit bureau and refuse me the opportunity to open another bank account. All of this is mainly because of overdraft fee's, not the fraudulant charges. In my opinion, this is a fraudulant act in itself. More...
    (Credit Cards, Finance, Banks)
  • Home Retention



    I have been working on modifying my mortgage since January, 2009. Since my husband left me, I am unable to afford my current mortgage. I strongly believe (as does my HUD approved counselor) that I qualify, but BOA has turned me down 3 times. And it's taken a year and a half to get to this point. I am in danger of losing my home and would appreciate it if someone from BOA would at least listen to me. I've experienced pretty poor customer service and have to speak to a different person each time. More...
    (Real Estate, Brokers, Mortgages)
  • inefficient property claims division



    In December 2009, we received a $66,000 insurance claim check for property damage sustained from Hurricane Wilma. I turned over the check to my local Bank of America branch and they mailed it to their Property Claims office in Arizona. In February 2010 I had to fax B of A a bill from my Adjuster who charges 20%. Since then I have had problem after problem. Faxes get lost, checks get denied and I still have not started a major roof installation and the Florida rainy season is right around the corner. The fact that this is the largest bank in america and they are taking 72 hours to receive... More...
    (Credit Cards, Finance, Banks)
  • Frustrated with Bank of America Property Claims



    We had a house fire in September of 2009. We settled with the insurance company early January of 2010. As instructed by B of A's property claims division, we sent our check to B of A. It is now mid February and we do not have our first draw check. Whenever I call to resolve the issue, I get misinformation that delays the process. What I really need is someone to follow up with me to see if the proper documentation is received. I called on MOnday 8th to see if my fax was received and I was told that it would take 24-48 hrs for the info to be posted to the system. The... More...
    (Credit Cards, Finance, Banks)
  • Overdraft fees/alerts not functioning



    During November, I was assessed 15 overdraft fees which I am disputing. E-mailing customer service from bankofamerica.com produces non-answers to my questions. I long ago signed up for an insufficient funds alert, but did not receive any, either at my e-mail address or in the Alerts section on bankofamerica.com's secure website. I acknowledge that the first day's fees were charged correctly. However, in the absence of alerts, the remaining fees are unjust. Had I received the alerts, I would have had the opportunity to deposit funds to ensure that no further overdrafts occurred. More...
    (Credit Cards, Finance, Banks)
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