Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Bank of America Complaint - Disgruntled Customer
Bank of America Complaint

Bank of America Complaint

ADVERTISEMENT

Disgruntled Customer


January 7, 2010

To Whom It May Concern:

I have been a private customer of Bank of America since I moved to Washington, DC in 2000 and my employer, has been for longer than I can remember.

As a customer and as a taxpayer who helped bail you out, I am extremely disgruntled and disappointed.

I am originally from Cleveland, Ohio and have since 2000 traveled there frequently, all the time using my check card. Never once was I ever flagged. This past holiday, I was there, spent minimum dollars (mostly at gas stations where I had to prove who I was with my zip code) and yet when I got home, I was surprised to see that I was flagged. My account was suspended but of course I didn’t know this until I received calls and it was obvious I couldn’t use my account., I’m all for being careful, but this seemed over the top.

In the meantime, as soon as I got home, I deposited throes checks into the ATM, totaling over $2,000. I have recently found out that one of those checks (for almost $400) has been placed on hold until Monday, January 11, 2010. Another amount ($200) was placed on hold and released yesterday (No supervisor today can tell me about that hold as it’s already gone through and has been credited to my account). I have been given two reasons for the hold on the $399.50. One is because they are not sure the bank in question has the money and the second is because at the time I deposited the checks, my balance was in arrears. Neither of these make sense to me as I have never once had a check held because my account is in arrears (I am trying to make good on my account and I get penalized for it by holding my check??????) and second, this check has been coming to me from the same bank for over I believe 10 years and has been deposited and honored each quarter it has been cashed. I was not told that this check would be placed on hold. And on hold for one full week? In a system that is or should be completely automated?

Yesterday, I was told by a Bank of America representative, that the $10 taken out of the ATM would NOT be subject to a $35 fee – that it would be waived ass the $200 that had been held was released to my account (I still don’t know why that check was held.) I did get a $35 fee slapped on my account for that after being told 3 times that it would not happen. Neither manager I spoke with on the phone was willing to waive this fee as I had been promised!

Last night I made calls to friends and colleagues and none suggested I stay with you. Many had dropped Bank of America. Sure enough, I googled “Hate Bank of America” into the search engine and came up with six pages of links. Do you really need this publicity?

Here’s all I am asking for:

1. That the $399.50 be released to my account Friday, January 8, 2010 (you will have had this check for 4 days)
2. That the four $35 overdraft fees assessed on Jan. 6, 2010 be waived ads if it wouldn’t have been for the holds on my checks, I wouldn’t be subjected to them. And one of those fees was promised not to be placed on my account.

I have decision-making capability in my organization and can easily pull our money out of your back and out it in another. The treasurer would not argue with that. I don’t want to do this because I have built wonderful relationships with your local staff at my bank.

Thank you for your time and attention to this matter.

Susan Murany
Washington, DC


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Bank of America
SUBMIT a ticket
for Bank of America
WATCH videos
for Bank of America
More Bank of America Reviews and Complaints MORE reviews and complaints
for Bank of America

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


woodstock1 says: (8 years ago)
 0
It's Woodstock again.

My organization just received a very large check which would have gone into our Bank of America CD so I called Bank of America customer assistance and they were going to help me close down our existing CD instead of rectifying my $140 in service charges for held checks that I didn't know were held. He didn't even call a supervisor to the phone. I told him that if my check wasn't released (they've had it for 4 days now) and my service fees of $140 waived, I would take our almost $100,000 to another bank (determined and named). He didn't flinch. $140 vs. $100,000. Does corporate approve of this? They must.




login with Facebook and share your reviews

More Bank of America reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team