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Bank of America Complaint - International division - customer complaint
Bank of America Complaint

Bank of America Complaint

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International division - customer complaint


Traveled to italy, wallet stolen. ContactedBOA international immediately. We were assured a replacement card in a couple of days. Checked on status , new person wrong information, after more than 10 phone calls, with many hang ups and dropped calls, only to have to re circle their automated system ,yet again, and speak to yet a new rep, they still had info incorrect, ended up taking a $100 cab ride to retrieve our debit card from UPS facility . Offer of emergency cash came on the 6 th day, Amex ,had us emergency cash in 5 mins, Every rep we spoke to claimed they were checking notes, they all said the right things yet, did nothing. A dismal display from BOA.. Cost us about $300 in phone calls! Only collect from a landline. Disappointing, and will be closing all accounts.


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