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Bank of America Complaint - Poor Poor Customer Service - customer service
Bank of America Complaint

Bank of America Complaint

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Poor Poor Customer Service - customer service


I have a credit card that was previously MBNA then transferred over to BofA the BofA bought them out. I have had numerous problems with the new BofA website, but it wasn't until I called into customer service to try and figure out what was wrong, that the real horror began. For the record, I'm a pretty laid back person, and I never raised my voice during this entire exchange. When the tech on the other end couldn't figure out what was wrong, I asked to talk to someone else. I was then told I didn't need to do talk to someone else because nothing was wrong. I had to ask twice and then demand (which is something I rarely have had to do the 15+ years I've been dealing with customer service reps) that I be transferred, which the tech finally did with very ill-grace, but not before trying to argue with me in a raised voice about whether I needed to be transferred. I spent over 30 minutes on hold waiting for a manager and then found out that the manger had no technical skills and couldn't help me. I called back the next day during business hours thinking that the day crew might be better. Not by much, the tech still wasn't able to help me but at least he transferred me to a manager on the first request. After another interminable wait, the day manager was terrible, and if I had his name, I would print it here just to embarass him thoroughly. Not only did he cut me off and talk over me after every sentence I started, but he shouted so loud at one point that I had to hold the phone away from my ear. Completely disgusting uncivilized customer service. I've already closed my account with them and moved to another credit card company over the issue. And I was a loyal customer for over 10 years.


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Comments


elvis816 says: (6 years ago)
 0
i agree csreps are advised by management(richardson,plano,tx) to lie to the homeowners and manamgement is not trained to take calls. be careful when talking with management, a recording comes on when you call them and it states your call may be recorded for quality and training- even if they do record it- management is STILL NOT trained-and often will not tell customers the truth.




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