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Bank of America Complaint - Terrible Service
Bank of America Complaint

Bank of America Complaint

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Terrible Service


I went to the O'Connor branch of B of A in Irving, TX. I was told to wait until someone got free. I waited 20 minutes although every person was on a computer and not the phone. Finally one person gets up and since I am the only person waiting, I stand assuming she is going to finally help me. At that time, a lady walks in the front door and runs up to her. The B of A employee starts helping her. I said "excuse me, I have been waiting 20 minutes" and the employee turns to the customer and speaks Spanish and then walks away and continutes helping her. I asked the tellers to help as they saw what happened. The suggested the manager. The manager came over, I explained and she said "she is busy helping another customer, you'll have to wait. After another 10 minutes, I called B of A and got resolution over the phone. They were incredibly rude and demonstrated horrible customer service, plus everyone seemed to care less about helping a 30 year customer and it appears because I only speak English. The Irving TX O'Connor bank really sucks for treating me this way.


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