Bank of America Support Ticket - Lithonia, Georgia

Getting good C/S - Checkings account

Created By: cwelld's Picture cwelld Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 1
Product: Checkings account

My mother opened a savings account for me when I was fifteen years old, so I was very happy to change to my own account when I turned eighteen. BOA gave me a checking account and credit card which I didn't need or what. The credit card was linked to my debit card, so I always thought I had money. I didn't realized until my mother questioned me about my card card what was really happening. On Dec 4, 2010, my account was compromised for approximately $900.00. This amount I must be responsible for because my friend had my debit card. I used a lack in judgment by giving my friend my debit card. On December 4, 2010, at approximately 3:45pm, BOA called my home in reference to unusual activity taking place on my account and suspended my debit card. At this point my mother Darla C. Vaughn took my card and I explained to her what happened. On December 5, 2010 according to BOA records, my debit card was suspended from use. On December 6, 2010, approximately $1899.00 worth of checks were taken into two different BOA, made out to me and cash. Because my debit card was in the possession of my mother, it's no way someone use my card for these transaction My signature was forged on each of these checks. My mother spoke with Elizabeth at 888-701-0075 (EXT:6558761) in reference to my debit card being suspended. Elizabeth verified that my debit card was indeed suspended on December 5, 2010, and couldn't explain how someone was able to used my card to obtain these funds, since my mother had my debit card. The call from BOA prompted my mother to take my card. I think someone was able to obtain these funds because it was an inside job; attempting to used my debit card should have alert BOA that unusual activity had already forced my account to be RED FLAGGED/SUSPENDED. Elizabeth told my mother that an adjustment would be made, but it would be up to her boss on how much of an adjustment. Once her boss called my mother he was very rude, and he didn't give a damn that my mother was a VALUE CUSTOMER of over 24 years. I was wrong for giving my friend my card and that something I'm willing to pay for, but BOA made a mistake by cashing those checks and I'm not willing to pay for that.


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