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Bank of America Support Ticket - Poor Service

Bank of America Support Ticket

Poor Service - Service fees

Created By: Shannondodd33's Picture Shannondodd33 Last Reply: elvis816's Picture elvis816
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 6 years ago
Department: N/A Replies: 1
Product: Service fees

I have had a terrible experiance with Bank of America . First they ran a stopped payment check. That ended up costing me over $400.00. Guess what Bank of America left it on my credit report as unpaid. Every chance they had to cause me to have an insufficient fund Bank of America would. After the fact i was told ba a csr of Bank of America, if you put this much in then you want have a overdraft fee,not only that a csr of Bank of America had me driving into 3 different counties to deposit my money,because the one I bank at wasn't working. I litterly was on the road for about 2 hours trying differant branches and none of them worked or they was already closed.Example: Hixson, Tn. was one of the locations i was told by a csr, of Bank of America to drive to and put the money in guess what; CLOSED!!!! I made two other stops and by then I was out of gas and out of my mind, trying to keep them from charging me alot of fees. I am very disgusted with them.


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elvis816 says: (6 years ago)
 0
the experience the home owner had is very understandable because boa management is not trained and are incapable of giving home owners any correct information. a customer tried to pay off his loan and did pay it off however boa kept calling hime on a daily basis he was told he still owed boa 50.00 and would boa would not allow him to make pmt over phone. management advised homeowner he was not eligible to pay off him over the phone or at a boa and he should have called csvc to get correct infor homeowner became very upset but boa did not care BE CAREFUL IF YOU HAVE A HOME LOAN, CKING,SAVS OR ANY MONEY WITH BOA THEY CHARGE HIDDEN FEES TO HOMEOWNERS/AND BKING CUSTOMERS.



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