Bank of America Complaint
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BOA holding our insurance money - Property Claims Department
We lost our home to a fire on 10/31/13. Our insurance claim from State Farm had to be sent to BOA. It has been 7 months of heartache to work with the property claims department of BOA. From the beginning we were never told the correct information as to what documents they needed from us. Every time we call, we are speaking to a different person who has different information. We can't ever contact the same person and they don't return phone calls when they say they will. It takes over 30 days to get installments paid so that we can pay our builder. The only thing holding us up from getting us back in our home is BOA holding our money from the insurance company to pay our builder!
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Review Rating: 1 out of 5
Reviewed By: erlr4906
Company: Bank of America
Product: Property Claims Department
Date Added: 10 years ago
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