Bank of America Complaint
Reviewed by
The Service is Bad
6/5/17- 9:00am
Hi, my name is Marie I Paulvil Mathurin, my address is 10489 SW 216 ST Apt 207, Cutler Bay, FL 33190. I am a customer, I want to do a complaint about the Bank of America in 18341 S Dixie Hwy Perrine, FL 33157. The reason I am complaining is that, this morning I went to do a check deposit. My husband sent money for my daughter. I have my daughter's name in my account, but her dad has her name on his check. I went to the drive-through to do the deposit, and the lady in the drive-trough said I can not put the check in my account. We did this for 11 months, and when I went inside the bank to try to do the deposit again the cashier told me I can not put they money. I asked her if I could see the manager, she called the same lady in the drive-through to come to talk to me. She said I can not put the check in my account, she asked me who wrote the check and they thought I was a burglar. I am a customer believe me the people in the bank are not respectful because I told the cashier to call the manager but she called the lady that was in the drive-through come and fight me. I gave them my daughter's passport and mine. They treat me like a dog, but all people are the same. The reason she did this to me is because I am black. If there was one Bank of America only I would cancel my account with you guys. But when I go to the Bank of America in Pinecrest they treat me like other people. The people in Pinecrest are so nice.
Hi, my name is Marie I Paulvil Mathurin, my address is 10489 SW 216 ST Apt 207, Cutler Bay, FL 33190. I am a customer, I want to do a complaint about the Bank of America in 18341 S Dixie Hwy Perrine, FL 33157. The reason I am complaining is that, this morning I went to do a check deposit. My husband sent money for my daughter. I have my daughter's name in my account, but her dad has her name on his check. I went to the drive-through to do the deposit, and the lady in the drive-trough said I can not put the check in my account. We did this for 11 months, and when I went inside the bank to try to do the deposit again the cashier told me I can not put they money. I asked her if I could see the manager, she called the same lady in the drive-through to come to talk to me. She said I can not put the check in my account, she asked me who wrote the check and they thought I was a burglar. I am a customer believe me the people in the bank are not respectful because I told the cashier to call the manager but she called the lady that was in the drive-through come and fight me. I gave them my daughter's passport and mine. They treat me like a dog, but all people are the same. The reason she did this to me is because I am black. If there was one Bank of America only I would cancel my account with you guys. But when I go to the Bank of America in Pinecrest they treat me like other people. The people in Pinecrest are so nice.
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